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December 14, 2022

Virtual Town Hall: The Impact of Leadership Behaviours on the Mental Well-being of Public Safety Communicators

Date & Time: January 19, 2023 11:00 am CST (12:00 pm EST)


Public safety communicators are the first point of contact for people needing immediate assistance from police, fire, or ambulance. Communicator operational stress injuries (OSI) are impacted by operational and organizational factors. While operational factors, such as continuous exposure to potentially psychologically traumatic events, cannot be prevented, organizational factors can positively or negatively influence communicators’ well-being. Managers and supervisors are significant contributors to perceptions of organizational culture, as they sanction which behaviours are acceptable or intolerable. Though organizational culture varies considerably across agencies, negative cultures may impact treatment-seeking behaviours, potentially resulting in, or worsening existing OSIs.


Nadine Leduc, Memorial University, former Communicator

Nadine Leduc is a research assistant with the Atlantic Canada Public Safety Research and Innovation Lab at Memorial University of Newfoundland and Labrador. Her research relates to organizational culture and its impact on the wellbeing of Public Safety Personnel, specifically, emergency communicators. As a former public safety communicator, she is passionate about researching the mental well-being of communicators across Canada

This session will be presented in English


Nadine Leduc’s Master’s Thesis

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